Summer 2023 FAQs

Q: Why was the decision made now to cancel Bruin Woods?

We are aware of allegations of inappropriate activity concerning our Bruin Woods program, and continue to look into the matter. We are also making changes in an effort to provide an exceptional experience for everyone. To fully update our operations, we need to take extraordinary steps including placing a pause on our Bruin Woods Family Summer Camp programming this summer.

Q: I have already reserved my week, can I still come to the Lake Arrowhead Lodge with my family for the same dates?

Yes. While we are canceling everyone’s existing reservation for Bruin Woods, all guests are invited and have the option to reserve a week-long package for you and your family for the same 7-day period. Families can also reserve shorter stays if they prefer though there may be 2- or 3-night minimums based on the date of arrival.

Q: Is my Bruin Woods reservation canceled?

Yes, as we are not offering Bruin Woods programming this summer. We are canceling all existing Bruin Woods reservations and refunding all deposits and payments. All guests are invited to come to Lake Arrowhead Lodge and participate in many of the same wonderful experiences the resort has to offer including swimming, pontoon cruises, arts and crafts, kayaking, hiking, and an array of sporting activities and outdoor games for families. Pricing has been reduced for this summer since the programming will not be the same.

Q: Do I have to re-book a reservation to come to Lake Arrowhead Lodge this summer?

Yes. We are asking all guests who would still like to enjoy a summer vacation with us to book using the discount code provided in your email.

Q: Is the cost of the new packages the same as it would have been for Bruin Woods?

No. Because some of the programming we offered in previous summers will not be available, rates for this summer are lower. In addition, all guests who had a Bruin Woods reservation will be provided a 20 percent discount code for any dates over the summer.

Q: Is the price all inclusive or do I have to pay to use the amenities of the property like the Arts & Crafts center or kayaking?

The price listed online includes use of our 50-acre facility, including, tennis, pickleball, swimming at the pool, volleyball and board games. It also includes breakfast, lunch and dinner. Some additional activities, like kayaking, arts and crafts, and pontoon cruising, will have supplemental charges. We also will have movies and other complimentary activities over the course of the summer.

Q: I would still like to come with my family, but on different days. How do I change the dates my family is coming?

You can book any available days during the summer by visiting the website link provided in your email. We are currently limiting weekend stays to include a 3-night minimum. Mid-week stays will include a 2-night minimum.

Q: Can I book the same room configurations I had for Bruin Woods for the summer?

You will have the opportunity to review the configuration of the room upon reserving your stay.

Q: What happens to my deposit and first payment if I want to cancel, can I get a full refund?

Any guests who have submitted their deposit and/or first payment will automatically be refunded.

Q: When will I get my refund if I already booked?

We are currently processing all refunds. Please allow up to 2 weeks for all refunds to be received.

Q: What type of summer activities will still be available?

We are excited to offer many of the great outdoor experiences that make Lake Arrowhead Lodge a special and fantastic place for your summer getaway including swimming, pontoon cruises, arts and crafts, kayaking, hiking, and an array of sporting activities and outdoor games for families. Age restrictions may apply for certain activities.

Q: Will child care and child-specific programming still be available for the summer?

Child care and child-specific programming will not be available this summer.

Q: Will any of the traditional Bruin Woods programs be offered, like scavenger hunts, theme dinners or talent shows?

Most of the traditional event programming that was provided will not be offered this upcoming summer, however some programming will be offered including swimming, pontoon cruises, arts and crafts, kayaking, hiking, and an array of sporting activities and outdoor games for families. Guests can still enjoy buffet dining daily for breakfast, lunch and dinner as part of their stay.

Q: Will the Bear & Grill be open?

No, we do not plan to operate the Bear & Grill this summer.

Q: Will there be a Bruin Woods in future years and will my priority reservation for the same weeks be honored?

We strive to bring back the programming associated with Bruin Woods after we have had more time to complete updates to our operations. We will provide families updates on any changes to future programming as soon as possible.

Q: Is Bruin Woods canceled this summer because of the allegations reported in the press?

We are aware of allegations of inappropriate activity concerning our Bruin Woods program, and continue to look into the matter. We are also making changes in an effort to provide an exceptional experience for everyone. To fully update our operations, we need to take extraordinary steps including placing a pause on our Bruin Woods Family Summer Camp programming this summer.

Q: Who should I contact if I am aware of concerning activities that occurred during past Bruin Woods?

Please report any concerning activities that you may be aware of to the UC Whistleblower Hotline at 800-403-4744 or file a report online at www.universityofcalifornia.edu/hotline